Consumer Tips
• A deposit may be required for larger jobs. The amount of this deposit is based upon the amount of materials, additional trades (ie: plumbers, electricians) and time required for the project. I normally ask for 35% to 50% deposit (depending on materials) before I commit to setting a date.
• Always have a complete written agreement between yourself and the contractor.
• Inspect the work being done and don't be afraid to ask questions.
• Ask for references. A good Tile-Setter will always have a record of previous jobs and customer referrals.
• Ask for a written guarantee.
• Always ask to see an insurance policy or certificate of insurance with enough liability to cover all possible damages or loses.
• Make sure that ALL related tasks (ie: plumbing, electrical "etc") fall within the capabilities of your contractor if he / she has accepted responsibility for their alterations.

It isn't a crime to do bad work, and although I have seen many renovations which I would classify as criminal ... in reality the crime is of moral and professional origin rather than an actual crime. Courts may administer various actions which are usually a civil matter requiring the services of a lawyer who can be even more costly than a contractor. So the best thing to do is PROTECT YOURSELF at the very beginning and not leave yourself open for disaster.

Although a contractor or business may not be registered with the Better Business Bureau, you are still able to file a legitimate complaint which they keep on file. Even though I'm not a member of the BBB, I still have an A+ Rating.
BBB Rating for Harry Dunbar